Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Longwood | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last Updated: July 2026

Pharmacy Weight Loss Longwood is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Longwood is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Longwood, UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

We collect and process the following categories of personal data:

Identity Data: Full name, date of birth, and gender
Contact Data: Email address, phone number, and delivery address
Health Data: Medical history, current medications, weight, BMI, and any other health information relevant to your weight loss treatment
Payment Data: Billing information processed securely through our payment provider
Technical Data: IP address, browser type, device information, and website usage data collected via cookies
Consultation Data: Records of online consultations, pharmacist assessments, and prescribed treatments

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and deliver prescription or pharmacy medicines to you — deliveries are made within 1 working day once your order is approved by our pharmacist
To maintain accurate and complete patient records as required by GPhC regulations
To communicate with you regarding your order, treatment, or any clinical concerns
To process payments securely
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our website and services through anonymised analytics

Our lawful bases for processing include contractual necessity, legal obligation, and for health data, the provision of healthcare services under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site. We use:

Essential Cookies: Required for the website to function correctly, including secure login and checkout
Analytics Cookies: Used to understand how visitors interact with our site, helping us improve our services
Preference Cookies: Store your settings and preferences for a better experience on return visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

Delivery partners to fulfil your medication orders
Payment processors to handle transactions securely
IT and platform providers who support our website and pharmacy management systems
Healthcare professionals where clinically necessary for your care and safety
Regulatory and legal authorities where we are required to disclose information by law

All third parties are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer if required by law. Payment and transactional data is retained in line with HMRC requirements. After the applicable retention period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, restrict or object to how we process it, and receive a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Longwood
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.